- Once we have received your payment, we will send your an order confirmation with an e-mail.
- All items that are on our online shop are in stock will be processed and shipped in 2 business days.
- Once we ship your order, we will send you a note with an email.
- For domestic orders, our delivery takes 1-5 business days and shipment is included in the price.
- For international orders, our delivery takes 2-10 business days and a 75 Euros flat fee will be added to your cart for shipment.
- Fyshan Glass Studio is not responsible for any import duties, clearance fees or brokerage fees including any other additional charges for international shipments. Payment of these amounts will be necessary to release your order from customs on arrival.
Exchange & Return Policy
- As all the items on our online shop are unique and each is engraved as such at the time of purchase we do cannot accept returns or exchange.
- If you have questions please contact us at or +90 533 7158532
What information do we collect?
We collect information from you when you register on our site, place an order or subscribe to our newsletter. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
• To personalise your experience - Your information helps us to better respond to your individual needs.
• To process transactions - Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
• To administer a contest, promotion, survey or other site feature.
• To send periodic emails - The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorised with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at www.fyshanonline.com/
Fyshan Glass Studio Istanbul
Asmalı Mescit Mah. Gönül Sok. Canova Apt. No: 14/5 34430
Beyoglu, İstanbul TURKEY
Terms & Conditions
Copyright, Trademark and other Intellectual Property Rights
Except as otherwise noted, any and all text, images, designs, marks, Fyshaononline trademark, domain name, logo, icon, demonstrative, written, electronic, graphic and other kinds of technical data, computer software, distribution system, business model and method and other content of the Fyshanonline Website (the "Content”) is copyrighted, trademarked, and/or otherwise proprietary to Fyshan Glass Studio.
Fyshan Glass Studio authorises you to view the Content and to download and print the Content for your own personal and noncommercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, data mine or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site, without obtaining prior approval or sourcing. By your use of the Website, you represent and warrant that your use of the Content will be consistent with this license and that you will not infringe or violate the rights of any other party, including Fyshan, or breach any contract with or legal duty to any other party. Fyshan reserves all rights not expressly granted herein.
If you believe that any item of the Content has been copied and is accessible on the Website in a way that constitutes copyright infringement or the infringement of any other intellectual property rights, please notify Fyshan as soon as possible so that Fyshan may act promptly and appropriately.
Although Fyshanonline uses reasonable efforts to provide accurate and complete information on the Website, information about products or their availability or prices may be inaccurate, incomplete, or out of date. Based on variations in computer monitors and other computer hardware, colours and other attributes of the products may not be displayed accurately.
Disclaimer/Limitation of Liability
The Fyshanonline Website, its Content, and any information available on or through the Website are provided "as is” and "as available” and without any representations or warranties of any kind, to the fullest extent permitted pursuant to applicable laws.
Fyshan expressly disclaims any and all representations and warranties with respect to the Fyshanonline Website and its Content, whether express, implied, or statutory, including warranties of title, merchantability, fitness for a particular purpose, and non-infringement of any intellectual property or other proprietary rights.
Fyshan does not represent or warrant that your use of the Website, or the operation or function of the Website, any component thereof, or any services offered in connection therewith, will be uninterrupted or error free, that defects therewith will be corrected, or that the Website or its server are free of viruses or other harmful elements. In addition, certain information may be provided or updated from a source other than Fyshanonline and Fyshanonline does not assume any liability or responsibility for the accuracy of such information.
Fyshan, and its employees, directors, officers, agents, representatives, vendors, and service providers are not liable for any damages, including special, indirect, punitive, or consequential damages of any nature, resulting from any use of or reliance on, the Website, the Content, or other materials or information provided on or through the Website, including, without limitation, damages for lost profits, loss of goodwill, or loss of data, software or content, or any use of any of the foregoing, even if an authorised representative of Fyshan has been advised or should have known of the possibility of such damage.
You acknowledge, by your use of the Website, that your use is at your sole risk and that Fyshan will not be liable for any damages of any kind related to your use of or inability to use the Website. In the event of any problem with the Website or the Content, you agree that your sole remedy will be to cease use of the Website. If the foregoing limitations are held inapplicable or unenforceable for any reason, then the maximum liability of Fyshan to you for any type of damages shall be limited to the greater of the actual amount paid by you for any products offered on the Website or U.S. $100.00.
You agree to indemnify, defend, and hold Fyshan harmless from all claims, causes of action, allegations, costs, expenses, fees (including reasonable attorneys' fees), judgments, liabilities, losses, and damages arising from or relating to your use or operation of the Fyshan Website.